Terms & Conditions

Limitations to Warranty

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Katyayani Interior does not warrant against and is not responsible for: (a) any condition of the Warranty Covered Products attributable to; or (b) any damage to such Products caused by any of the following:

• Wear and tear suffered through normal use (including scratches, dents and cuts) or damage caused by impacts or accidents or mishandling.

• Does NOT cover damage caused by misuse, negligence, normal wear and tear.

• Only bends that are >3mm will be attended by Katyayani Interior.

• Water leakage and seepage within the building structure and continuous dampness of the surface beyond (i) 72 hours for BWP grade plywood (IS710); 48 hours for BWR grade plywood (IS303); and 24 hours for exterior grade PB and HydroGuard Plus - HDF materials.

• Degradation, discolouration, damage, fading, etc. in colour, grain, or texture of natural wood materials, laminates and other materials due to exposure to intensive or excessive light, sunlight, moisture or heat or other environmental factors.

• Use of inappropriate chemicals, detergents, abrasives or other inappropriate cleaning agents that can damage the wooden surface of the products or rust the accessories.

• Mistreatment, negligent use, misuse, insufficient or improper care (including but not limited to exposure to harsh weather conditions).

• Alterations, modifications or use of products which are beyond or inconsistent with the supplied product instructions by HomeLane and/ the usage of products which have not been authorised by Katyayani Interior.

• Alterations, modifications or use of products which are beyond or inconsistent with the supplied product instructions by Katyayani Interior and/ the usage of products which have not been authorised by HomeLane.

• Destroyed, damaged or becomes unusable due to any Force Majeure event. (A Force Majeure event refers to the acts of God including; such as flooding, hurricane, earthquake, lightning, any natural calamities etc., environmental condition such as air pollution, solvent exposure, mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of Katyayani Interior)

• Improper maintenance of the Covered Products the same not being utilised for the intended purpose;

• In case of a resale of the Covered Products (either as part of the sale of Customer’s property or otherwise); the Covered Products have been subject to re-installation, repair or alteration by any person not authorised by Katyayani Interior;

• Rusting of channels, hinges and other metallic parts, as these could be damaged due to household chemicals and sprays or exposure to moisture/dampness;

• In case of defects caused by pests and pets including but not limited to termites, ants, wood borers, rats, dogs and cats

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Service and Maintenance

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• For the first 6 months from the date of handover, 1 (one) free service is provided to the Customers to address routine maintenance issues in respect of moving parts (hinges, channels etc.), such as alignment, the parts becoming loose, etc

• After the period of 6 months from the date of handover, in case of maintenance requirement, Customers can seek paid maintenance services, by contacting Katyayani Interior’s customer care and scheduling a service visit. Such a visit shall be chargeable at Katyayani Interior’s then current service visit rates.

• Any repairs or replacements advised during a service visit (whether free or paid-for), or any maintenance that may be sought by Customer, which is not covered under the Warranty terms, shall be done at additional charges. Katyayani Interior will provide Customer an estimate of such additional charges after inspection and assessment during the service visit.